FAQ
Order
Any questions regarding your shopping experience on the store and the checkout process.
What is the status of my order?
To check the status of your order, simply log into your account and click on "Order History".
How do I track my order?
Once your package is sent, you will receive a tracking link by email.
Which payment methods are accepted?
We accept payment by VISA, MasterCard, Carte Bleue (CB) American Express, Paypal
How to use a discount code ?
The code can be applied on the Delivery page after the validation of the basket.
Shipping & Returns
Learn more about our shipping and return policy.
Do you ship internationally?
We do not currently ship outside of France.
How long will it take to receive my order?
It depends on where you are located. Orders are shipped every day from Monday to Friday and usually take 2 to 3 business days to arrive in France.
What is the return policy?
You have 30 days from the date of delivery to submit a return request via the chat or contact page. Only unused products in their original packaging can be returned for a refund.
I received a defective item
Contact us by chat or via the contact form. We will get back to you quickly to find a solution.
There is an item missing from my package
We are very sorry if there was an error in the preparation of your order. Please let us know which product is missing by contacting us by chat or via the contact form.
I did not receive my order
You have the possibility to check the tracking of your package from the tracking link available in the order shipment email. We thank you to contact us via the chat or the contact page if you think that your order has suffered a problem of delivery.
Products
How to know the composition of a product?
On each product sheet is available a composition tab to present in detail the product.
I have a question about the use of a product
You will find on our blog different articles. Do not hesitate to contact us for any further information.
I have a comment or suggestion to make
If you want to make a suggestion to improve a product, do not hesitate to contact us.